Looking for online care? Try one of these virtual options.

COVID-19 update

Our virtual care options have been recently updated by our medical team to include COVID-19 screening.

* Price varies depending on your plan. Log in to MyScripps to see your price. See below for FAQs. Watch an overview and step-by-step instructions for Video Visit.


Prefer to see us in person? Here’s how to find us.


FAQs about Scripps virtual care

If you’re new to virtual care (also called telemedicine), you’ll find our services easy to use in MyScripps, our secure and private patient portal. In case you have common questions, you can find answers below.

General virtual care questions

What type of Scripps virtual care should I use?

Scripps offers three ways to Get Care Now virtually to meet your needs and preferences:


  1. Scripps Symptom Checker is available 24/7 to help you assess your symptoms. Based on the symptoms you report, it may suggest self-care, a Scripps E-Visit, a Scripps Video Visit, an in-person visit at Scripps HealthExpress walk-in clinic, an in-person visit with your primary care physician, a trip to urgent care, a trip to your nearest emergency room or 9-1-1. Always call 9-1-1 for life-threatening concerns.
  2. Scripps E-Visit is an online health questionnaire. You answer some questions about your symptoms and how you’re feeling. You can also attach photos to show things like eye redness or other problems. Then, a Scripps provider reviews your information and sends back a diagnosis and care plan, usually within 30 minutes. If needed, a prescription will be sent to your pharmacy.
  3. Scripps Video Visit lets you talk with a provider in real time, face-to-face. Video Visits can be used for minor illness and injury with HealthExpress, and you can request a Video Visit with your primary care doctor or specialist for more routine appointments.

Can I use virtual care for my teenager?

Yes, virtual care for teens 12 to 17 is covered by California law. The law gives parents and guardians limited access to their teen's electronic medical record.


Parents and guardians with proxy access to their teen’s (12 to 17) MyScripps account may schedule a visit for their child, but must complete the visit using the teen’s MyScripps account. Teens may also schedule their own visit. Learn more about MyScripps access for teens (PDF, 170 KB).


Teens can request MyScripps access in-person at their pediatricians’ office or by contacting the Qualcomm Premier Plan concierge via phone at 844-884-7266 or email at qualcomm.service@scrippshealth.org.


Parents and guardians can request proxy access online via the MyScripps home page, in-person at the pediatrician’s office, or by contacting the Qualcomm Premier Plan concierge via phone at 844-884-7266 or email at qualcomm.service@scrippshealth.org, or in-person at the Qualcomm Health Center.

Can I use video to see a new primary care doctor or specialist?

Yes, California law allows doctors to see a new patient over video. The doctor’s office will decide whether it’s best for you to come in for your first office visit, or if your care can be delivered by a Video Visit. Call the doctor’s office to ask about a new patient Video Visit.

How much do virtual visits cost?

  • Symptom Checker and E-Visit are free for Qualcomm Premier Plans.
  • Video Visits for HealthExpress cost up to $49, depending on your insurance.
  • All other Primary Care Video Visits or Specialist Video Visits will be billed in line with a normal office visit.


You can pay with a credit or debit card. As you initiate your visit, your card will be authorized. Your payment is not processed until your visit is complete.


If your E-Visit cannot be completed for any reason, you will not be charged.

What happens if my doctor decides I need to be seen in person?

Sometimes, your doctor or provider may decide that your health problem needs to be seen in person for a thorough examination and treatment. If that happens, your doctor will give you clear instructions on when to come into the office, or where else to go to be seen in person.

Can I use virtual care while I’m traveling?

You can use Symptom Checker anytime, anywhere.


Due to legal requirements, Video Visit and E-Visit with a Scripps provider are available only while you’re physically located in California.

Scheduling questions

When are online visits available?

Symptom Checker is available online 24/7. 


For E-Visit, Scripps providers respond or participate seven days a week. If you submit your questionnaire for an E-Visit after business hours, you’ll receive a response promptly the next business day.


  • Mon - Fri, 7 am - 7:30 pm
  • Sat - Sun, 8 am - 4:30 pm
  • Holidays, 8 am - 4:30 pm


For Video Visit, Scripps providers have two options with different hours.


  • Scripps HealthExpress providers are available seven days a week for minor conditions and injuries. You can initiate an “On Demand” Video Visit with a HealthExpress provider, or you can schedule a Video Visit for a time that is convenient for you today or tomorrow. 
  • Mon - Fri, 7 am - 7:30 pm
  • Sat - Sun, 8:30 am - 4:30 pm
  • Holidays, 8:30 am - 4:30 pm


  • You can also schedule a Video Visit with your primary care provider or specialist. To schedule a video visit with your provider, please call their office directly and discuss this option (cannot be scheduled online at this time). 

How long do virtual visits take?

Depending on your symptoms and the type of visit you request, you can expect the following time commitments:


  • During an E-Visit, it may take you 5-15 minutes to answer the required questions. A Scripps physician or provider will review your information and respond with your personalized care plan within 30 minutes.
  • Video Visits take about 5 minutes to set up. If you schedule your visit for a specific time, it will begin promptly at that time. If you choose to join the “On Demand” queue for a HealthExpress visit, your wait time will depend on the number of patients ahead of you. HealthExpress Video Visits last approximately 10-15 minutes, while video visits with your primary care doctor or specialist may last up to 30 minutes, depending on the type of visit scheduled.

Do I need to schedule virtual care ahead of time?

Most virtual visits are designed to fit your schedule, no appointment needed.


You can:


  • Start an E-Visit anytime during our business hours and receive a response, usually within 30 minutes.
  • Select On-Demand Video Visit to see the next available HealthExpress provider by video.
  • Use Symptom Checker anytime, day or night, because it does not require a response from our medical providers. 


Or, if you would prefer having a specific appointment time, you can:


  • Schedule an appointment online for HealthExpress by selecting “Video” and choosing a date and time that work for you.
  • Schedule a Video Visit with your primary care provider or specialist doctor. Call your doctor’s office directly to request a Video Visit appointment. 


How do I schedule a video with a primary care doctor or specialist?

Video Visits with your primary care physician or any specialist must be scheduled through your doctor’s office at Scripps Clinic or Scripps Coastal Medical Center.


If you have a minor health issue that you would like checked by a HealthExpress provider, you can schedule a Video Visit online for HealthExpress.


Your Premier Plan concierge team is ready to assist with scheduling and support at 844-884-7266 (844-884-QCOM) or email qualcomm.service@scrippshealth.

Technical questions

Why can’t I connect to my Video Visit? 

Watch our Video Visit Tutorial or learn more about Video Visits.


If you’re having trouble connecting, try the following ideas.


Using the MyScripps mobile app*:


  • Move to a location that has a strong WiFi or cell signal
  • Turn your microphone off and then back on using the microphone button in your video session
  • Turn your camera off and then back on using the video button in your video session
  • Make sure your audio isn’t unexpectedly connected to Bluetooth speakers or headphones that you aren’t using
  • Close out of the app and relaunch it
  • Confirm you are using MyScripps mobile app version 9.2 or above
  • Confirm you are using Android OS 5.0 or higher, or iOS 6 or higher


Using the MyScripps website on a computer with a webcam:


  • Move to a location that has a strong WiFi signal
  • Turn your microphone off and then back on using the microphone button in your video session
  • Turn your camera off and then back on or make sure it is all the way plugged in if you’re using a webcam 
  • Make sure your audio isn’t unexpectedly connected to Bluetooth speakers or headphones that you aren’t using
  • Log out of MyScripps and then log back in to your account
  • Confirm you are using an up- to- date browser. Minimum: IE11, Edge 44, Chrome 78, Firefox 70, Safari 9
  • If you’re not able to connect to your visit, call your provider’s office to let them know or reschedule your appointment.


*You may also use the MyChart mobile app. All of the above still applies.

How do I join a family member’s Video Visit?

Family members and caregivers in different locations can also take part in video visits. For instance, if one parent is on a business trip, and the child is home with the other parent, both parents are able to participate in a video visit. Or, the adult child of a patient who wants to speak with the doctor during the parent’s video visit can also join. To do so, you will need proxy access to the patient’s MyScripps account. 


Parents and guardians can request proxy access online via the MyScripps home page, in-person at the pediatrician’s office, or by contacting the Qualcomm Premier Plan concierge via phone at 844-884-7266 or email at qualcomm.service@scrippshealth.org, or in-person at the Qualcomm Health Center.


Once you have proxy access to the patient’s MyScripps account, you may participate in video visits with the patient. You will join the visit at the scheduled time. 

Do I need any special equipment or software?

You can access Scripps Get Care Now virtual options from any web-enabled device, including desktop computers, laptops, tablets and smartphones. 


You must have a MyScripps account to use any of our virtual care options. If you’re not enrolled, sign up for MyScripps now.


Watch the overview and instructional videos.

How do I use virtual care for my child?

Parents and guardians who want to use virtual care for a child under the age of 18 first need access to their child’s MyScripps account. This is called proxy access.


If you have proxy access, log in to MyScripps as yourself (parent) and click over to view the child’s account. 


  • For children 0-11, parents with proxy access may complete a virtual care visit using their own MyScripps account.
  • For children 12-17, virtual care visits must be completed using the teen’s MyScripps account (teens may also schedule their own visit).


If you don’t have proxy access, you can submit an online request for proxy access.


For questions regarding MyScripps access, please contact the Qualcomm Premier Plan concierge team at 844-884-7266 or qualcomm.service@scrippshealth.org.

Medical questions

What type of health care providers offer virtual care at Scripps?

Our virtual medical team includes doctors (MDs), nurse practitioners (NPs) and physician assistants (PAs).

Can Medicare Wellness exams be done by video?

Yes, Medicare Wellness Visits (Initial and Subsequent) can be completed via a Video Visit Appointment, scheduled through your doctor’s office.

Can I get a prescription online?

Yes. Scripps virtual care providers can prescribe medications as part of your treatment plan. We’ll electronically send your prescription to the pharmacy of your choice. 


Please note that most of our virtual care providers cannot prescribe pain medications or controlled substances.

Is my health information kept private?

Yes. Scripps makes every effort to keep your medical information safe and secure. You can feel confident knowing:


  • Virtual visits take place through the MyScripps health portal, which complies with federal privacy laws and uses the latest encryption technology. 
  • Your Video Visit is not recorded.
  • If you choose to attach photos for your E-Visit, or if a photo is taken during your Video Visit, the photos will be added to your electronic health record and are accessible only by you and the providers who treat you.