Your dedicated, expert concierge team

From expedited appointments to billing questions, we’re here for you

Start your care with the concierge

Your dedicated concierge team provides phone and email support exclusively to Premier Plan members with clinical support available after hours. 

Get in touch with us today.

When you’re not sure where to turn for help, count on your Qualcomm Premier Plan concierge team. We’ll answer your questions, resolve your concerns or connect you with appropriate resources. We provide phone and email support exclusively to Premier Plan members with clinical support and advice available 24/7.

What we do

Your experienced concierge team can:


  • Schedule expedited doctor’s appointments
  • Call ahead for a "fast pass" and have your name entered on the urgent care wait list 
  • Find a personal physician who is a good match for you 
  • Identify a qualified specialist and ensure in-network coverage, if you can’t find an in-network provider to treat a specific medical need 
  • Enroll you and your dependents in the MyScripps patient portal
  • Explain your benefits, including cost and eligibility
  • Answer questions about your bill or claim
  • Transition your care and medical records to Scripps
  • Assist with a range of issues, such as finding your test results or refilling prescriptions

After-hours support

If you or a family member needs care after normal business hours or on a weekend, you have several options. These include:


  • Connecting with our nurse navigator line which is staffed 24/7 by registered nurses who can evaluate your symptoms and recommend when and where to seek care
  • Call ahead for a "fast pass" and have your name entered on the urgent care wait list 


If you decide to wait until the next business day to seek care, plan members are guaranteed same-day appointments with a primary care provider for urgent medical needs.

Visit us at a Qualcomm campus

Members of the concierge team are onsite at Qualcomm on a regular basis to assist you. You can connect with them at the following locations and times.


Appointments are required for same-day and future sessions. Contact the Premier Plan concierge team to schedule at 844-884-7266 (844-884-QCOM) or qualcomm.service@scrippshealth.org.

Thursday

8 am - 5 pm

Tuesday and Wednesday

8 am - 5 pm

PAC Center, Building AZ

2nd Floor, Room #2400

10155 Pacific Heights Blvd.

San Diego, CA 92121

Morehouse, Building S

2nd Floor, Room #272B

5535 Morehouse Dr.

San Diego, CA 92121

Meet your concierge team

Each team member is committed to providing you exceptional service. Get to know each of them below.

Lorian Baker

Lorain Baker on the Qualcomm Primer Plans Concierge team.

Lorian Baker

Lorian Baker is passionate about providing you outstanding service. Lorian brings exceptional communication and creative problem-solving skills to her position as a Qualcomm Premier Plan concierge. She has more than 25 years of customer service and administrative management experience and is dedicated to helping those in need. 

Outside of the office, Lorian often can be found in the kitchen, trying new recipes and expanding her cooking skills or planning special events. She also loves singing and performing and spending time with her family.

Jen Juico

Photo of Jen Juico, Scripps concierge team member for Qualcomm Premier Plans.

Jen Juico

Concierge team member Jen Juico is dedicated to providing you exceptional service. Jen brings more than a decade of customer service in health care to his position as a Qualcomm Premier Plan concierge. Jen speaks Tagalog as well as English. When not helping patients, Jen competes professionally in powerlifting and was ranked number two in his weight class in 2018. He also enjoys working on cars.

Norman (Kai) Mano

Photo of Norman

Norman (Kai) Mano

Kai has been with Scripps Health for more than a decade and brings exceptional communication skills to his position as a Qualcomm Premier Plans concierge. He earned his Bachelor of Science from the Grand Canyon University in Phoenix, Arizona and speaks Tagalog. When not assisting patients, Kai enjoys cooking, watching movies, exercising and spending time with his family, friends, fiancé and their two dogs.

Teggan Miccio

Qualcomm Premier Plans member Teggan Miccio

Teggan Miccio

Concierge team member Teggan Miccio is dedicated to providing you outstanding service. Teggan brings more than a decade of customer service experience and clinical expertise as a phlebotomist and health screener to her position as a Qualcomm Premier Plan concierge. She earned both her Associate of Science degree in biological sciences and an Associate of Applied Science degree. When not in the office, she has diverse interests, including appreciating the outdoors through hiking local trails, snowboarding with friends and kayak fishing. She also enjoys live music and creating ceramics.

Christine Miciano

Christine Miciano

Concierge team member Christine Miciano is committed to providing you with exceptional service. Passionate about helping others, Christine brings a decade of customer service experience and communication skills to her position as a Qualcomm Premier Plan concierge. She earned her Bachelor of Arts degree in Human Development from California State University San Marcos and understands Tagalog fluently. When Christine is not assisting our Qualcomm Premier Plan members, you can find her outdoors expressing her adventurous side by rock climbing. She also enjoys spending time with her dog and exploring the many culinary choices in San Diego.

Felicia Vega

Felicia Vega Qualcomm Primer Plan Concierge Team.

Felicia Vega

Concierge team member Felicia Vega is dedicated to providing you with outstanding service. Felicia brings more than 20 years of customer service experience and clinical expertise as a pharmacy technician to her position as a Qualcomm Premier Plan concierge. She also has extensive knowledge of Scripps from her experience as a patient service representative the past three years. Her years in the medical field, including referral coordination, have instilled a passion for patient care that she is excited to share with Qualcomm Premier Plan members. When not in the office, Felicia can be found outdoors, particularly the beach or spending time with her family.