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What is a Video Visit?

Sometimes, you want to talk about your health concerns with an expert without leaving your home. Scripps Video Visit gives you the trusted medical advice you need in real time — during office hours for primary care or specialty care and seven days a week for minor illnesses and injuries through HealthExpress.


Video Visits are available to patients with a MyScripps account. It’s just one way to Get Care Now at Scripps.

3 convenient options

We now offer three types of Video Visits:


  • Primary/specialty care with Scripps Clinic or Scripps Coastal Medical Center providers
  • Same-day care on-demand with HealthExpress providers
  • Same-day care with an appointment time with HealthExpress providers


You will access all Video Visits through the MyScripps health portal. If you don’t have an account, sign up for MyScripps now.


Your Premier Plan concierge team is ready to assist with scheduling and support at 844-884-7266 (844-884-QCOM) or email qualcomm.service@scrippshealth.

How it works for primary/specialty care

A Primary Care or Specialist Video Visit is a good option for care that doesn’t require a physical exam in person, such as a new concern, medication question or follow-up care. 


Check with your Scripps doctor if you think a Video Visit is right for you. Currently, Video Visits with our primary care physicians and specialists are available by appointment only. You can call your physician’s office to schedule a Video Visit. 


Your Premier Plan concierge team is ready to assist with scheduling and support at 844-884-7266 or email qualcomm.service@scrippshealth.

To start your Video Visit (scheduled with your doctor’s office), follow these steps at least 15 minutes before your appointment.


1) Go to MyScripps 

Video Visits are available on both MyScripps.org and the MyScripps mobile app. You can download the free MyScripps app from the iPhone App Store or Android Google Play Store.


2) eCheck-in

From Appointments, find your Video Visit and click eCheck-In. Answer questions about your medical history, medications and more. 


3) Begin visit

From Appointments, find your Video Visit and click to open that visit.

Once you and your doctor join the Video Visit, your conversation will take about 20-30 minutes for a primary care or specialist visit. Your doctor will ask questions about your health and see firsthand any symptoms you’re worried about, like a rash. They may explain any recent lab results or imaging, if you had those done before your appointment. They will tell you their treatment recommendations and, if needed, send a prescription to the pharmacy of your choice.


Family members and caregivers in different locations can also take part in your Video Visit. Read about this option in our virtual care FAQs.

How it works for same-day non-emergency care

The HealthExpress Video Visit is a good option for minor illnesses and injuries that don’t require a physical exam in person (see symptom list below). These Video Visits are available Monday through Friday from 7 am to 7:30 pm, and on Saturday, Sunday and holidays from 8:30 am to 4:30 pm.


You can start a visit now (on-demand), or you can choose a time later today or tomorrow that is more convenient for you.


To start a HealthExpress Video Visit, watch the overview video and follow these easy steps below.

On-Demand Video Visit for HealthExpress

To start a HealthExpress Video Visit right now — for a minor illness or injury — follow these easy steps:


1) Go to MyScripps 

Video Visits are available on both MyScripps.org and the MyScripps mobile app. You can download the free MyScripps app from the iPhone App Store or Android Google Play Store.


2) Choose On-Demand Video Visit 


3) Enter the reason for your Video Visit


4) Wait for the next available provider

Your wait time will depend on the number of patients ahead of you. You will be notified by text or email when a provider is ready.


Open in MyScripps

Appointment Video Visit for HealthExpress

To schedule a HealthExpress Video Visit for later today or tomorrow — for a minor illness or injury — follow these easy steps:


1) Go to MyScripps

Video Visits are available on both MyScripps.org and the MyScripps mobile app. You can download the free MyScripps app from the iPhone App Store or Android Google Play Store.


2) Click Appointments 

Click “Schedule An Appointment.” Then select “Tell us why you’re coming in.”


3) Choose HealthExpress


4) Enter the reason for your visit 


5) Select “Video” 


6) Choose a time

Select from upcoming times today or tomorrow. When your appointment time arrives, use the MyScripps app to complete eCheck-in to start your Video Visit.


Open in MyScripps

Once you and the HealthExpress provider join the Video Visit, your conversation will take about 10-15 minutes. The provider will ask questions about your symptoms and see firsthand the symptoms you’re worried about, like a rash. They will go over treatment recommendations and, if needed, send a prescription to the pharmacy of your choice.


Note: Video Visits are not appropriate for severe or life-threatening symptoms. If you need emergency care, call 9-1-1 or go to the nearest emergency room.

Symptoms and conditions

The following can be addressed during a HealthExpress Video Visit.


Please note, COVID-19 screening is available through On-Demand HealthExpress Video Visit only — you cannot schedule ahead.


  • Allergies
  • Asthma (including medicine refill)
  • Athlete’s foot
  • Birth control refill (one time)
  • Burn (minor)
  • Canker sore
  • Chickenpox
  • Cold/flu
  • Cold sore
  • COVID-19 screening
  • Cuts/scrapes
  • Diarrhea
  • EpiPen refill
  • Flu
  • Gout
  • Jock itch
  • Impetigo
  • Insect bite
  • Lice
  • Low back pain (minor)
  • Medicine refill (one time)
  • Motion sickness prevention
  • Nausea
  • Nail infection
  • Pink eye
  • Poison ivy/oak
  • Rash
  • Ringworm
  • Scabies
  • Shingles
  • Sprains/strains
  • Stye
  • Sunburn
  • Upset stomach
  • Urinary tract infection (UTI)
  • Yeast infection

Pricing and payment

A Scripps HealthExpress Video Visit costs up to $49, depending on your plan. You can pay with a credit or debit card.


  • Premier PPO — $10
  • Premier QDHP — $34
  • UHC QDHP — $49


For all other Primary Care Video Visits or Specialist Video Visits, services will be billed in line with a normal office visit. Scripps will work with United Healthcare to process the visit before we bill you for any out-of-pocket amount your insurance determines to be your responsibility.


If you have a flexible spending account, your fee may be reimbursable. Check with your insurance plan.

More virtual care options

Symptom Checker | Free

A man looks at his laptop, representing use of an online symptom checker through Scripps virtual care.

Symptom Checker | Free

Assess your symptoms for free and find out where to go for Scripps care.

E-Visit | Free

A woman looks at her laptop, representing an e-visit through Scripps virtual care.

E-Visit | Free

Submit a brief questionnaire for a treatment plan from a Scripps provider.

Frequently asked questions about virtual care

If you’re new to virtual care (also called telemedicine), you’ll find our services easy to use in MyScripps. In case you have common questions, we have posted frequently asked questions to help you get started.