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Yes, virtual care for teens 12 to 17 is covered by California law. The law gives parents and guardians limited access to their teen's electronic medical record.

Parents and guardians with proxy access to their teen’s (12 to 17) MyScripps account may schedule a visit for their child, but must complete the visit using the teen’s MyScripps account. Teens may also schedule their own visit. Learn more about MyScripps access for teens (PDF, 170 KB).

Teens can request MyScripps access in-person at their pediatricians’ office or by contacting the Qualcomm Premier Plan concierge via phone at 844-884-7266 or email at qualcomm.service@scrippshealth.org.

Parents and guardians can request proxy access online via the MyScripps home page, in-person at the pediatrician’s office, or by contacting the Qualcomm Premier Plan concierge via phone at 844-884-7266 or email at qualcomm.service@scrippshealth.org, or in-person at the Qualcomm Health Center.

Yes, California law allows doctors to see a new patient over video. The doctor’s office will decide whether it’s best for you to come in for your first office visit, or if your care can be delivered by a Video Visit. Call the doctor’s office to ask about a new patient Video Visit.

• Symptom Checker and E-Visit are free for Qualcomm Premier Plans.
• The cost for a HealthExpress Video Visit depends on your insurance plan.
• All other Primary Care Video Visits or Specialist Video Visits will be billed in line with a normal office visit.

You can pay with a credit or debit card. As you initiate your visit, your card will be authorized. Your payment is not processed until your visit is complete.

If your E-Visit cannot be completed for any reason, you will not be charged.

Sometimes, your doctor or provider may decide that your health problem needs to be seen in person for a thorough examination and treatment. If that happens, your doctor will give you clear instructions on when to come into the office, or where else to go to be seen in person.

You can use Symptom Checker anytime, anywhere.

Due to legal requirements, Video Visit and E-Visit with a Scripps provider are available only while you’re physically located in California.

Depending on your symptoms and the type of visit you request, you can expect the following time commitments:

• During an E-Visit, it may take you 5-15 minutes to answer the required questions. A Scripps physician or provider will review your information and respond with your personalized care plan.
• Video Visits take about 5 minutes to set up. If you schedule your visit for a specific time, it will begin promptly at that time. If you choose to join the “On-Demand” queue for a primary care or HealthExpress visit, your wait time will depend on the number of patients ahead of you. HealthExpress Video Visits last approximately 10-15 minutes, while Video Visits with your primary care doctor or specialist may last up to 30 minutes, depending on the type of visit scheduled.
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Most virtual visits are designed to fit your schedule, no appointment needed.

You can:

• Start an E-Visit anytime during our business hours.
• Select On-Demand Video Visit to see the next available primary care provider by video.
• Select On-Demand Video Visit to see the next available HealthExpress provider by video.
• Use Symptom Checker anytime, day or night, because it does not require a response from our medical providers. 

Or, if you would prefer having a specific appointment time, you can:

• Schedule an appointment online for HealthExpress by selecting “Video” and choosing a date and time that work for you.
• Schedule a Video Visit with your primary care provider or specialist doctor. Call your doctor’s office directly to request a Video Visit appointment. 

Video Visits with your primary care physician or any specialist must be scheduled through your doctor’s office at Scripps Clinic or Scripps Coastal Medical Center.

If you have a minor health issue that you would like checked by a HealthExpress provider, you can schedule a Video Visit online for HealthExpress.

Your Premier Plan concierge team is ready to assist with scheduling and support at 844-884-7266 (844-884-QCOM) or email qualcomm.service@scrippshealth.

Family members and caregivers in different locations can also take part in Video Visits. For instance, if one parent is on a business trip, and the child is home with the other parent, both parents are able to participate in a video visit. Or, the adult child of a patient who wants to speak with the doctor during the parent’s Video Visit can also join. To do so, you will need proxy access to the patient’s MyScripps account. 

Parents and guardians can request proxy access online via the MyScripps home page, in-person at the pediatrician’s office, or by contacting the Qualcomm Premier Plan concierge via phone at 844-884-7266 or email at qualcomm.service@scrippshealth.org, or in-person at the Qualcomm Health Center.

Once you have proxy access to the patient’s MyScripps account, you may participate in video visits with the patient. You will join the visit at the scheduled time. 

Parents and guardians who want to use virtual care for a child under the age of 18 first need access to their child’s MyScripps account. This is called proxy access.

If you have proxy access, log in to MyScripps as yourself (parent) and click over to view the child’s account. 

• For children 0-11, parents with proxy access may complete a virtual care visit using their own MyScripps account.
• For children 12-17, virtual care visits must be completed using the teen’s MyScripps account (teens may also schedule their own visit).

If you don’t have proxy access, you can submit an online request for proxy access.

For questions regarding MyScripps access, please contact the Qualcomm Premier Plan concierge team at 844-884-7266 or qualcomm.service@scrippshealth.org.

Yes, Medicare Wellness Visits (Initial and Subsequent) can be completed via a Video Visit Appointment, scheduled through your doctor’s office.

Yes. Scripps virtual care providers can prescribe medications as part of your treatment plan. We’ll electronically send your prescription to the pharmacy of your choice. 

Please note that most of our virtual care providers cannot prescribe pain medications or controlled substances.

Yes. Scripps makes every effort to keep your medical information safe and secure. You can feel confident knowing:

• Virtual visits take place through the MyScripps health portal, which complies with federal privacy laws and uses the latest encryption technology. 
• Your Video Visit is not recorded.
• If you choose to attach photos for your E-Visit, or if a photo is taken during your Video Visit, the photos will be added to your electronic health record and are accessible only by you and the providers who treat you.